Shipping policy
Shipping Charges
Shipping charges are calculated at checkout based on the products ordered, shipping destination, and available carrier service.
Large-volume, pallet, custom, or special-handling orders may require a separate freight quote.
Order Processing
In-stock orders submitted before 2:00 p.m. Eastern Time are generally expected to ship the same business day. Orders submitted after 2:00 p.m. Eastern Time are generally processed the following business day.
Same-day shipping is an operating expectation and is not guaranteed. It may not apply to:
- Custom or special-order products
- Pallet or large-volume orders
- Products requiring inventory confirmation
- Backordered products
- Orders requiring additional review
- Orders placed on weekends or holidays
Product Availability
Stock products are intended to remain available, but inventory is not guaranteed.
If a product is temporarily unavailable or an order cannot ship within the expected timeframe, OpStrata will contact the customer with an updated expected ship date and available options. The customer may agree to the revised timing or cancel the affected order or item for a full refund. Typical stock replenishment may take approximately three to five business days.
Tracking Information
Tracking information will be sent when it becomes available.
Delivery Estimates
Carrier delivery dates are estimates and are not guaranteed by OpStrata.
Delivery timing may be affected by:
- Carrier delays
- Weather
- Delivery destination
- Order size
- Product availability
- Holidays
- Other circumstances outside OpStrata’s control
Contact OpStrata before ordering if you have a firm required-delivery date.
Expedited Shipping
Expedited shipping may be available depending on product availability, order size, fulfillment timing, and carrier service.
Contact OpStrata before placing the order if expedited delivery is required. Expedited shipping charges may apply.
Large and Pallet Orders
Large-volume, pallet, recurring, or specially arranged orders may require:
- Inventory confirmation
- Additional processing time
- Freight coordination
- Separate shipping charges
- Additional terms communicated before the order is approved
Damaged, Missing, or Incorrect Shipments
Contact OpStrata promptly if an order arrives damaged, incomplete, or incorrect.
Include your order number, affected product, quantity, and photographs when applicable. Keep the product and original packaging available while the issue is reviewed.
For additional information, please review our Return and Refund Policy.
Contact Us
For shipping questions, delivery deadlines, expedited requests, or order assistance, contact OpStrata through our Contact or Product Assistance page.